Ironbridge Associates


Ironbridge Associates bring together experience and problem-solving skills gathered as practitioners in global cross border businesses for over three decades. Our team have all held line and executive roles in multifaceted trading environments and understand the complexities of business process optimisation, people services and information security.

We have the tools needed to map and manage processes across multiple locations with minimum impact to productivity. We have the hands-on understanding required to optimise processes in partnership with our clients.  We have the hard and soft skills training needed to support a remote workforce and develop operational resilience. We have innovative solutions that provide protection from state and individual actors who are intent on disrupting business practices and controls.

Our team

Richard Newland
Managing Partner

Richard is a director with strong interpersonal skills and over 30 years’ experience in banking and global businesses where he has established, managed and developed front-line operations and contact centres/networks cross-border within complex organizational structures and in line with strategic objectives and evolving market and customer needs.

His operational experience has included the provision of Finance, Administration, HR, Procurement and Customer Relationship Management services working with customers across diverse industry sectors.

He has extensive experience establishing and developing internal support functions and of recruiting the teams required to ensure they provide the level and quality of service that both internal teams and customers require. His experience establishing internal support teams covers Finance, Audit, HR, IT, Transition, Automation and Reporting.

He is passionate about the need to empower, motivate and develop the teams he works with and by doing this ensuring that operational, leadership and communication skills meet or exceed expectations and support career development and employee retention.

Jerome Santhera
Managing Partner

Jerome has over 30 years experience in the finance and technology sectors, both as a Business owner and Management consultant.

He has held the role of CEO achieving dynamic, rapid growth in organisations which have supplied and supported technology solutions, deployed globally, to blue chip companies including Virgin, Lacoste, British Airways and Lotus cars.

Jerome is an acknowledged management strategist with a broad range of experience that covers business and finance process outsourcing, establishing and optimising multi-cultural shared service centres and developing results focused multi-discipline leadership teams.

He has a proven ability to implement complex solutions whilst maintaining continuity of service through transition, transformation and stabilisation. Jerome has worked on successful long and short term global projects with clients in a broad range of industry sectors.

Our Service Line Leaders

Jessie Pavlova
Director, Business Optimisation

Jessie is a senior manager with over 25 years’ experience in leadership, finance processes, business controls and project management.

Her roles have included developing and leading cross-border global service delivery teams within complex Business Process Outsourcing and internal Shared Service operations for over 8 years.

Her skills include the design, development and implementation of support services, process optimisation, business modelling and the design and implementation of risk & control frameworks.

She has broad cross functional experience in client relationship management and the design and implementation of change and performance management practices.

Harvey Ellams
Consultant, Information Security

Harvey has built up over 30 years of cyber/technology risk & governance experience across a variety of sectors, industries and employers, both in public and private spheres.

Harvey specialises in cybercrime investigations, ransomware, cyber security solutions through a deep understanding of a wide range of technologies, criminal methodologies and cryptocurrencies.

Technological expertise covering, but not limited to, project management (AGILE, SCRUM, KANBAN), computer programming/scripting, governance & controls, cyber-crime investigations, cyber security.

Maria Temelkova – Glouchkova
Director, People Services

Maria is a senior manager with more than 14 years’ experience in the staffing industry, where she led and developed teams of consultants delivering services to sectors that included IT, Finance and Business Process Outsourcing.

Within the staffing sector she has held roles that included Key Account Management, Team Management, Skills Training, and the development of full Recruitment Process Outsourcing (RPO) solutions.

Prior to entering the staffing sector, she was a Management Consultant supporting companies from different sectors research and evaluate local market business opportunities in the CEE region.

Her expertise covers the development of programs to deliver complex recruitment projects, stakeholder management, and project management. She has MBA degree from the Graduate School of Business, Central European University, Hungary.

Miguel Baptista
Director, Solutions and Partner Services

Miguel is a senior manager with over 20 years’ experience in the Finance & Accounting, Commercial Control, Customer Relationship Management and Healthcare sectors.

He has built, led, and developed global service delivery teams in complex multi-customer environments where operational process transformation and the need to meet diverse service levels were a pre-requisite.

Miguel has specified, established, and managed Shared Service Centres and re-engineered existing centres to drive transformation, enhanced service levels and create environments that ensure employee retention and career development.

Rajesh Gurumoorthy
Consultant, Shared Services
and Alliances

Rajesh is a risk management and shared services professional with over 20 years’ experience in Financial Services, Insurance, Working Capital Management & BPO.

He is a serial entrepreneur and versatile self-starter with proven record of leadership across multi-national and cross-functional work teams.

As the Founder-CEO of niche insurance underwriting and back office services company, he has been providing strategic leadership and direction for the last 10 years to a team of 50+ professionals. He is a deal negotiator with superior analytical ability and great eye for detail.

He has held key roles across the shared services and outsourcing value chains including solutions, transition, and delivery, and has proven success in establishing and running shared service centres, business process optimization and automation.

Our Offices

United Kingdom

Suite 25, The House, Caswell Science & Technology Park, Northamptonshire.
NN12 8EQ
United Kingdom


Ironbridge/Manpower Group
Shared Service
Centre of Excellence
33 Nikola Mirchev str.
Sofia, 1113


118 Neil-Rao Towers Ste 2N
EPIP Phase I Whitefield
Bangalore 560066