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Ironbridge Associates

Shared Service Centre of Excellence

In partnership with Manpower Group Bulgaria and strategically located in the 'Digital Capital' Sofia our Shared Service Centre of Excellence enables us to offer our clients and partners the opportunity to outsource projects and business support services to a pre-selected and experienced team of process experts.

Activities undertaken within the centre, in addition to Process Optimisation, include HR Training and Support, Cyber Security and Back Office Support Services in the fields of Finance & Accounting (F&A) Human Resources (HR), Customer Relationship Management (CRM) and Business Analytics.

Our team supports a diverse range business sectors including Shared Services/Business Process Outsourcing (BPO), Fast Moving Consumer Goods (FMCG), Manufacturing, Insurance, Banking and Healthcare.

Clients can also avail of our innovative ‘Virtual' Centre of Excellence

A ground-breaking approach to process optimisation, where processes are managed on behalf of clients through the optimisation programme and transitioned back fully optimised and automated.

Manage

We transition in processes to our experienced scalable teams and temporarily manage them on behalf of our clients.

Optimise

Processes are optimised in a controlled environment whilst service levels are maintained. Initiatives such as automation are implemented

Deploy

'To be'  processes are transitioned back to our clients and stabilised. Ongoing training and support are provided to ensure optimal efficiency gains.