Support services, whether co-located alongside operational facilities, centrally provided from a Shared Service Centre, or provided by a third party often fail to add value to either business objectives or the networks they support.
Common failures include an inability to innovate, leverage data, provide adequate data and network security, ensure effective business continuity planning, or support a culture of continuous improvement.
Service performance is often judged on the achievement of KPI’s or SLA’s
and focus on achieving these benchmarks is invariably at the expense of effective engagement with the business and failure to support the development of an evolving business strategy.
Driving optimal efficiency across business support services
Support services must continually improve if they are to add value by providing insight, controls, and protects the business needs if it is to react and adapt to changing market conditions and objectives.
Support services that fail to innovate, embrace, and deploy new technologies will also fail to engage, develop, and retain the top talent required to drive process excellence and continuous innovation.
Our services include process maturity assessment, operating structure and performance optimization, process automation, data analytics, cyber and network security, change management, process and leadership training, business continuity planning, location analysis, shared services planning, project management, and stabilization.